Etsy's New Free Shipping Guarantee - How to Keep Priority Mail Orders from Being Free

**Article updated 05/28/2021.

I know a lot of us are still freaking out about this new free shipping guarantee from Etsy, but just hold your horses. They've rolled out a whole section in their Seller Handbook to answer any questions that you might have. However, the only question that I haven't seen answered is - Why are my customers able to get free Priority Mail shipping when I don't have it set up that way?!

The short answer is that you probably do have it set up that way and don't realize it. It took me about thirty minutes to figure out how to fix this problem after I had my first order of over $35 and the customer got free priority shipping! Hell naw. Here's how I fixed the issue for future orders:

First, you'll want to go into your Shop Dashboard and click on 'Settings'.

Next, you'll click on 'Shipping settings'.

From there, click on 'Shipping profiles'.

On each shipping profile that you'd like to change, click on 'Edit'.

After you click 'Edit' on one of the shipping profiles, you'll see a pop-up with several options. Where it says 'Shipping services', it will probably say '6 USPS mail classes' if you've never messed with this setting. Click 'Edit' next to that.

Untick all of the boxes that I've highlighted in red. This will ensure that your customers won't be able to get free Priority Mail because they won't be able to choose it without paying for an upgrade (I'll show you how to set up upgrades next). Priority international shipping shouldn't matter unless you've set up free international shipping, but I unticked those boxes anyway.

To set up shipping upgrades, click on 'Rates & upgrades'.

From there, underneath 'Shipping upgrades', make sure you have it enabled. This will allow U.S. customers to choose Priority Mail upgrades even though you don't offer them in your shipping profiles and they will have to pay for the upgrade instead of getting free Priority shipping.

And that's it! I would like to answer one question that I've been asked a lot lately: "How can my customers choose upgraded shipping themselves?" In order for customers to choose an upgraded shipping option, they would need to do so from the checkout screen. Normally, the shipping upgrade comes up automatically when the order weighs 1lb or more so, in this situation, the customer would have to choose that option on their own.
If you have any questions or comments, please don't hesitate to contact me. I'm only a click away! If this was helpful, please feel free to share my blog or this post on social media. Thank you for stopping by! :)


    13 comments

    • Hi, Sue! I’m so glad this blog post was helpful. In order for customers to choose an upgraded shipping option, they would need to do so from the checkout screen. Normally, the shipping upgrade only comes up when the order weighs 1lb or more so in this situation, the customer would have to choose that option on their own. I hope this answers your question!
      - Megan, Owner of Werk It Girl Supply

      Megan
    • Thank you so much for this very well laid out explanation of how to change shipping settings. I did change mine as you instructed but customers are unable to find the shipping upgrade so I have been offering it as a separate purchase for them if they want to upgrade shipping. How do they find the option to upgrade?

      Sue LeMay
    • Hi Megan. I just found your information regarding how to change the shipping information in Etsy. I’ve followed your instructions, but I keep getting this message: “We can’t save these changes because 66 listings connected to this profile would no longer have a valid shipping option.” Do you have any suggestions on how to fix this? Thanks!

      Rose Paulus
    • Thank you so much! This has been driving me insane.

      Alicia
    • Thank you so much for this post! I have been frantically how to figure out how to fix this free upgrade problem because it’s bleeding me dry!

      Debbie

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